SEVEN STEPS TO PREVENT OR CONTAIN A QUALITY SPILL First Things First Total Cost of Quality 15-14% Sales Revenue allocated for non conformance 8 Forms of waste Multiplier Effect 4 Contact Hours

OVERVIEW TOPICS: Approved FIFO/Matl Handling Process (027) Shipping Packaging (028) Std. Work (011) Process Change Controls (012) Production Trial Run (014) Visual Controls (017) Training (018, 024) 4 Contact Hours

OVERVIEW TOPICS: PFMEA (003) Annual Review (004) Bypass Management (005) Error Proofing Verification (006) Contamination Req (025) Planned Maintenance (026) 4 Contact Hours

OVERVIEW TOPICS: MSA (007) Verification Station (013) Andon System (015) Alarm/Escalation (016) Process Controls (019) Control Plans (020) Process Capability (021) Feedback / Feedforward (023) 4 Contact Hours

OVERVIEW TOPICS: Non-Conforming (001) Layered Audits (002) Quality focus check (010) Team Problem Solving (009) Rework / Repair (022) Supply Management (029) Fast Response 8D Process (008) Safety (030) 4 Contact Hours